Non-Voice Customer Support

•  Multichannel Expertise: Our customer support teams are proficient in handling various non-voice channels, including email, chat, social media, and messaging apps, providing a consistent and responsive service.

• 24/7 Availability: We offer round-the-clock non-voice support to ensure that customers can reach out for assistance at any time, enhancing their satisfaction and loyalty.

• Personalized Assistance: Marathon's customer support agents are trained to provide personalized and empathetic responses, addressing each customer's unique needs and concerns.

• Quick Issue Resolution: With efficient processes and access to comprehensive resources, we strive to resolve customer inquiries and issues promptly, enhancing overall customer satisfaction.

• Data-Driven Insights: We leverage data analytics to gain insights into customer behavior and preferences, helping you refine your support strategies and optimize customer interactions.

• Email Support: Handling customer inquiries and issues via email with professionalism and accuracy.

• Live Chat Support: Engaging with customers in real-time through chat for immediate assistance and problem resolution.

• Social Media Support: Monitoring and responding to customer inquiries and feedback on various social media platforms to maintain a positive online presence.

• Messaging App Support: Providing support through popular messaging apps, ensuring customers can easily reach out on their preferred channels.

• Issue Tracking and Reporting: Efficiently tracking and documenting customer interactions and issues for analysis and improvement.

• Multilingual Support: Offering non-voice support in multiple languages to cater to diverse customer bases.

Marathon's non-voice customer support services are designed to empower businesses to build strong customer relationships and deliver exceptional support experiences. We understand the importance of effective communication in today's digital landscape and are dedicated to helping you excel in this aspect of customer service.